Hook

Last updated: January 2026

Privacy Policy

Introduction

At Hook, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully.

Information We Collect

We collect information in the following ways:

Information You Provide

  • Account information (name, email, password)
  • Profile information (company name, industry, preferences)
  • Content you create using our Service
  • Communications with us (support requests, feedback)
  • Payment information (processed securely by our payment provider)

Information Collected Automatically

  • Device information (browser type, operating system)
  • Usage data (features used, time spent, actions taken)
  • Log data (IP address, access times, pages viewed)
  • Cookies and similar technologies

How We Use Your Information

We use the collected information to:

  • Provide and maintain our Service
  • Improve and personalize your experience
  • Process transactions and send related information
  • Send administrative information (updates, security alerts)
  • Respond to inquiries and provide customer support
  • Monitor and analyze usage patterns
  • Detect and prevent fraud and abuse

Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

AI and Your Content

Your content is processed by our AI systems to generate suggestions and content. Important things to know:

  • Your content is not used to train our general AI models
  • Your content remains private and is not shared with other users
  • We use industry-standard encryption to protect your data
  • You can delete your content and account at any time

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Employee training on data protection

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Export: Request a portable copy of your data
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@hook.app.

Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy, unless a longer retention period is required by law.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: